Privacy policy

This policy explains how Velinor Home collects, uses and shares personal information when you visit our store, place an order or contact us.

Information we collect

We may collect contact and delivery details, order and transaction information, customer-support messages, device and browser information, IP address, and information collected through cookies or similar technologies. Payment information is processed by our payment providers; we do not store full card details.

How we use information

We use information to process and deliver orders, provide customer service, prevent fraud, secure and improve the store, comply with legal obligations, and send marketing messages where you have consented or where permitted by law.

How information is shared

Information may be shared with Shopify and service providers supporting payments, hosting, analytics, customer support, shipping and order fulfillment. We may also disclose information when required by law, to protect legal rights, or in connection with a business transaction. Service providers may process information in countries other than your own.

Cookies and choices

Our store uses cookies needed for core functionality and may use analytics or advertising technologies. Available privacy controls can be accessed through the store's privacy choices page or your browser settings. Marketing emails include an unsubscribe option.

Retention and security

We retain information only as long as reasonably necessary for the purposes described above, including tax, accounting, dispute and legal requirements. We use reasonable safeguards, but no online system can be guaranteed completely secure.

Your rights

Depending on where you live, you may have rights to access, correct or delete personal information, object to or restrict processing, withdraw consent, or appeal a decision. To submit a request, email support@velinorhome.com. We may need to verify your identity.

Children

Our store is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

Changes and contact

We may update this policy when our practices or legal requirements change. The current version will be posted on this page.

Velinor Home is operated by KOMAX VIET NAM INVESTMENT JOINT STOCK COMPANY (CÔNG TY CỔ PHẦN ĐẦU TƯ KOMAX VIỆT NAM).

Business registration / tax code: 0103070016
Registered address: NO3B5, Giang Bien resettlement area, Ke Tanh Street, Viet Hung Ward, Hanoi, Vietnam
Phone: +84 24 3652 5016
Email: support@velinorhome.com