Terms of service

These terms govern use of the Velinor Home website and purchases made through it. By using the store or placing an order, you agree to these terms and to our Privacy, Shipping and Refund policies.

Store information and eligibility

You must provide accurate and complete information and be legally able to enter into a purchase agreement. You may not use the store for unlawful, fraudulent or abusive activity.

Products and natural variation

We aim to present products accurately. Colors and dimensions may appear differently across displays. Natural stone and handmade items can vary in color, markings, texture, shape and small details; these variations are part of their character and are not defects.

Prices, orders and payment

Prices are shown in USD unless stated otherwise. Shipping, discounts and applicable taxes are shown during checkout. Submission of an order is an offer to purchase. We may decline or cancel an order for reasons including inventory errors, pricing errors, suspected fraud, payment failure or delivery restrictions, and will refund amounts paid for an unfulfilled cancellation.

Delivery, returns and refunds

Delivery estimates are not guarantees. Shipping, customs, returns, damaged items and refunds are governed by the policies linked on this website.

Intellectual property

The website content, branding, text, graphics and design may not be copied, republished or exploited without permission, except as allowed by law.

Third-party services

The store uses Shopify and other service providers. Third-party links and services may be governed by their own terms and policies.

Disclaimer and liability

To the fullest extent permitted by law, the store is provided on an “as available” basis. We are not liable for indirect or consequential loss arising from use of the website or products. Nothing in these terms excludes consumer rights or liability that cannot legally be excluded.

Governing terms and changes

Applicable mandatory consumer protections remain in effect. We may update these terms prospectively by posting a revised version on this page.

Velinor Home is operated by KOMAX VIET NAM INVESTMENT JOINT STOCK COMPANY (CÔNG TY CỔ PHẦN ĐẦU TƯ KOMAX VIỆT NAM).

Business registration / tax code: 0103070016
Registered address: NO3B5, Giang Bien resettlement area, Ke Tanh Street, Viet Hung Ward, Hanoi, Vietnam
Phone: +84 24 3652 5016
Email: support@velinorhome.com